Thank you for shopping at herthashimmerllc.com. At HERTHA SHIMMER LLC, we strive to deliver high-quality home furniture that includes Corner Sofas, Coffee Tables, Dining Tables, and Dressing Tables. We understand that sometimes a product may not fully meet your expectations, hence we have crafted a clear and comprehensive returns and refund policy.
Returns
Eligibility: You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging. Proof of purchase is required for processing returns.
Non-returnable items: Customized products or special orders are not eligible for returns unless they are defective.
Refunds
Processing: Once we receive your returned item, we will inspect it and notify you of the receipt of your returned item. We will immediately notify you of the status of your refund after inspecting the item.
Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Partial refunds: In cases where the item is not returned in its original condition, is damaged or missing parts for reasons not due to our error, you may receive a partial refund.
Exchanges
If your furniture arrives defective or damaged and you need to exchange it for the same item, please email us at shaylynmurphy@herthashimmerllc.com and send your item to: 225 Locust Ave, Babylon, NY 11702.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Phone: +1 5855154882
Email: shaylynmurphy@herthashimmerllc.com
Address: 225 Locust Ave, Babylon, NY 11702
Thank you for choosing HERTHA SHIMMER LLC. We are committed to providing you with quality products and ensuring our policies are clear and transparent.